PET SERVICE PROVIDERS

1. How do I register as a pet boarder or service provider on Pawtnr?

A: Visit our website, click "Sign Up," and follow the prompts to create an account. Complete your profile and submit it for approval. Once approved, you can start offering services.

2. What services can I offer as a pet service provider on Pawtnr?

A: You can offer boarding, training, and other pet care services.

3. Is there a fee to join Pawtnr as a service provider?

A: Your first-year listing is free! Afterward, the annual fee is Rs. 750.

4. What information should I include in my service listing?

A: Mention your services, pricing, availability, amenities, and pet care experience.

5. How do I create a compelling profile on Pawtnr?

A: Share detailed service descriptions, your experience, and upload high-quality images of your space or work.

6. Can I offer add-on services?

A: Yes, you may offer add-ons to suit specific pet needs.

7. Can I update my services and prices?

A: Yes, updates can be made anytime via your profile dashboard.

8. How does payment and invoicing work?

A: Payments are securely processed through credit/debit cards and online payment systems on Pawtnr.

9. What are the transaction charges?

A: Pawtnr deducts 10% of the booking amount to cover platform and gateway charges.

10. What if I have issues with the payment gateway?

A: Contact our support team for assistance.

11. How does the booking process work?

A: Pet owners browse profiles, send requests, and service providers confirm bookings.

12. How do I receive booking requests?

A: You'll receive them through the platform once registered.

13. What details are in a booking request?

A: Service type, dates, and any specific owner requirements.

14. How do I confirm a booking?

A: Click "Confirm Booking" after reviewing the request and communicate with the pet owner as needed.

15. Is there a cancellation policy?

A: Yes, providers set their own cancellation policies—clearly communicate this to clients.

16. Can I talk to pet owners before accepting bookings?

A: Yes, use the messaging feature to clarify details before accepting.

17. What happens during an emergency?

A: Immediately contact the pet owner and seek veterinary help if necessary, following Pawtnr's emergency protocol.

18. Can I offer discounts or long-term promotions?

A: Yes, you're free to set your own promotions. Mention these on your profile.

19. How does Pawtnr maintain service quality?

A: We assess provider performance and monitor feedback to maintain high standards.

20. Is there a review system for service providers?

A: Yes, clients can leave ratings and reviews after service.

21. How does Pawtnr handle user feedback?

A: We actively collect and act on user suggestions to improve the platform.

22. Does Pawtnr support co-branding or brand partnerships?

A: Yes, explore branding activities to increase your visibility.

23. Are ad placements available?

A: Yes, you can opt for both online and offline ad opportunities.

24. (Repeated) Are ad placements available?

A: Yes, ad placements help boost your service exposure.

25. What are the benefits of listing on Pawtnr?

A: Greater visibility, access to more clients, and a streamlined platform for service management.

PET PARENTS

1. How do I find and connect with service providers?

A: Sign up on Pawtnr, add your pet’s details, and browse service provider listings.

2. Is it free to use Pawtnr?

A: Yes, signing up and browsing services is free for pet owners.

3. What types of services are available?

A: Services include boarding, walking, training, and more.

4. How do I book services?

A: Visit a provider’s profile and use the booking feature to schedule your service.

5. Can I communicate with providers before booking?

A: Yes, use the messaging tool to ask questions or confirm details.

6. What safety measures are in place?

A: Providers are encouraged to follow safety guidelines, and reviews offer additional peace of mind.

7. How do payments work?

A: Payments are secure and processed via multiple online payment methods on Pawtnr.

8. Can I leave a review?

A: Yes, after your service you can rate and review the provider.

9. What should I do in case of an emergency?

A: Contact the service provider first. If needed, contact Pawtnr support.

10. What pet info should I share?

A: Age, breed, dietary needs, and any special care instructions.

11. How are disputes handled?

A: Contact Pawtnr support for dispute resolution.

12. Can I customize services?

A: Yes, discuss customization and add-ons with your chosen provider.

13. How are providers vetted?

A: Pawtnr follows a strict vetting process to ensure quality and safety.

14. Is my data secure?

A: Yes, Pawtnr uses encryption and adheres to strong data privacy standards.

15. Can I provide specific care instructions?

A: Absolutely. Providers welcome detailed care instructions during booking.

16. Is there a cancellation policy?

A: Each provider sets their own policy—check their profile before booking.

17. Can I receive updates during the service?

A: Many providers offer updates and tracking. Confirm this in advance.

18. How do I give feedback?

A: Leave a review or contact support with suggestions.

19. How does Pawtnr ensure provider quality?

A: Through vetting, reviews, and ongoing performance checks.

20. What if a provider cancels?

A: Pawtnr support will help you rebook or process a refund.

21. How do I stay updated on Pawtnr?

A: Follow communications and updates from the platform regularly.

22. (Repeated) How do I stay updated?

A: Subscribe or follow our communication channels for updates.

23. What are the benefits of using Pawtnr?

A: Easy access to quality pet care, verified providers, and a secure booking process.

24. Whom do I contact if a host is unresponsive?

A: Contact Pawtnr support immediately for assistance.

25. What if my pet is uncomfortable at a facility?

A: Inform the provider immediately; they will make accommodations as needed.

26. How old is Pawtnr?

A: Pawtnr is a 6-month-old and rapidly growing company.

27. Where is Pawtnr based?

A: Headquarters in Bangalore, with a branch office in Chennai.

28. Can I make last-minute bookings?

A: Some providers accept last-minute requests. Check availability or message them directly.

29. What if my pet doesn’t get along with others?

A: Inform the provider in advance; some offer separate arrangements.